The purpose of this blog is to explain the difference between IBM Hardware Support (HWMA) and IBM HWMA Extended Support. If you are an IBM POWER server user, you may be familiar with the acronym “HWMA”, or Hardware Maintenance Agreement. If so, you probably know that if you have HWMA in place, IBM will repair a server hardware failure. In the United States, you just call 800-IBM-SERV (800-426-7378). You provide the IBM receptionist with your server type (i.e. 8286, 9009, etc.) and serial … [Read more...]
Yikes! IBM i (iSeries/AS400) POWER Servers Without Support?
The purpose of this blog is to highlight the risk of running an IBM POWER server without support. While the IBM POWER servers are exceptionally reliable, unexpected downtime without adequate support and backup can delay recovery for days…if at all. AND, it can be VERY EXPENSIVE. Whatever savings some executive thought was to be gained can evaporate compared to the cost of recovery. Disclaimer: AS400 and iSeries are IBM servers. IBM i is an operating system. I use them interchangeably to make … [Read more...]