Background
Medical AR Management Services (MedAR) located in Houston, TX specializes in medical billing for pathologists, radiologists and independent physician practices not owned by hospital groups.
MedAR supported their operation with San Diego-based CPU’s MedFM with 2 TB storage at V7.4, hosted on CPU’s IBM i platform. ImagineSoftware acquired CPU several years ago and recently notified CPU’s clients, including MedAR, of its intent to discontinue hosting MedFM. MedAR began evaluating other options.
Chris Daughdrill, Vice President of Information Technology, recalls, “We had a little over a year’s notice that our MedFM software supplier would be moving the platform away from their AS400.”
Discovering Cloud400’s Expertise
Faced the imminent discontinuation of their IBM i medical billing application hosting provider, MedAR’s search for alternatives led them to Cloud400, where they were met with a refreshing level of expertise and genuine interest in understanding their needs.
Chris remembers, “We evaluated 3 different hosts, and we immediately knew from our first conversation that Cloud400 had the technical knowledge we were looking for.”
Chris recalls the initial interactions with Cloud400 as remarkably different from typical sales pitches. “When we talked to Cloud400, Bob Losey did not sound like the typical salesman speaking from a script to stress his company’s sales points. Instead, he clearly demonstrated he
knew the IBM i technology very well. He asked in depth questions to better understand our circumstances. We were impressed.”
“What’s Not To Like?”
Selecting Cloud400 was a clear choice for MedAR, driven by both the IBM i expertise and the competitive pricing offered.
“As we evaluated our options, we were impressed with the Cloud400 technical team’s expertise. Cloud400 worked with us on pricing. We felt they had the best IBM i expertise and lowest price. At that point, it was a no-brainer to select Cloud400. What’s not to like?”
Seamless Go-Live Experience
As the migration deadline approached, MedAR noted Cloud400’s top-notch technical support providing comprehensive answers, valuable insights, and proactive solutions throughout the process. Their responsiveness and attention to detail instilled confidence in MedAR, culminating in a 10-day seamless go-live experience on March 24, 2024.
“During the planning stage the Cloud400 team was excellent. We had great response time, diligent in depth answers, and they took the time to not just tell us the answer, but explain the why’s and how’s which made us feel involved and knowledgeable.
“There was a lot of due diligence, and we had a short period of time, 2 weeks, to run through all diagnostics. We had done the testing, but were nervous during the go live, but everything went as hoped. We went live on schedule in 2 weeks.
“One of our goals was that our customers would not encounter any cash flow disruption during this transition. Fortunately, that did not occur and the go live was seamless in that regard.”
Endorsement of Excellence
Reflecting on their experience, Chris emphasizes Cloud400’s commitment to client satisfaction and technical excellence. With gratitude, Chris enthusiastically recommends Cloud400, applauding their proficiency, transparency, and seamless transition process.
“Our CEO even acknowledged that he was aware how complicated moving a system can be, and how poorly it can potentially go. He was grateful and impressed that this went so smoothly.”
For MedAR, partnering with Cloud400 has not only ensured uninterrupted operations but also reaffirmed their confidence in the reliability and honesty of their new IBM i hosting provider.
Chris Daughdrill Recommends Cloud400
“I would absolutely recommend Cloud400. You know your stuff. You’re responsive, helpful in resolving complex issues, and you’re generous with the knowledge you share which isn’t always the case with other businesses, who prefer to keep their clients in the dark.”
