Service Answers.
Here are some key concerns of IT professionals managing IBM i (iSeries/AS400) systems, focusing on migrations, cost savings, disaster recovery, compliance and performance.
"Our FAQs are tailored to address the real-world challenges our customers face, offering the clarity and confidence they need to make informed decisions." – Bob Losey, Owner.
What is the IBM i (iSeries/AS400) version upgrade service?
This service upgrades your IBM i system to versions V7.4 or V7.5 overnight in the United States.
How can the upgrade be completed so quickly?
With extensive experience and up-to-date proprietary documentation, the process avoids common pitfalls, ensuring a seamless upgrade.
What is the 8-step upgrade process?
The process includes system analysis, planning, downloading necessary updates, pre-upgrade backup, the upgrade itself, post-upgrade backup, and applying software keys.
What information is required from us to begin the upgrade?
A list of specific IBM i system reports is needed to understand your system's configuration, resources, networking, firmware, and keyed software.
“When I got off the phone with the Cloud400 Project Leader I thought, ‘Wow, finally IBM i support guys who know exactly what they are doing’ ”. - Bryan Cafaro, Focus Network Services
How is the upgrade plan tailored to our needs?
After analyzing your system information, a Scope of Work (SOW) and pricing are provided for your approval, followed by collaborative planning.
Is a system health check part of the upgrade?
Yes, a basic IBM i System Health Check is performed prior to the upgrade, with recommendations provided for any issues discovered.
What pre-upgrade preparations are made?
Necessary OS upgrades and software patches are downloaded and verified on your system days before the scheduled upgrade.
Is a system backup performed before the upgrade?
Yes, a complete backup of your current system is conducted prior to initiating the upgrade.
What happens during the upgrade process?
The system is upgraded to the specified OS version overnight.
Is a post-upgrade backup performed?
Yes, after the upgrade, another system backup is conducted to ensure data integrity.
How are software keys managed during the upgrade?
Necessary software keys are applied to finalize the upgrade process.
What are the benefits of this upgrade service?
Benefits include a swift, risk-free upgrade with minimal downtime, ensuring your system operates on the latest OS version.
How does the service handle potential upgrade pitfalls?
By staying current with necessary documentation and software patches, the service avoids common upgrade issues.
What experience does the team have with IBM i upgrades?
The team has performed hundreds of remote IBM i operating system upgrades across North America over the past 30 years.
How are third-party software considerations managed?
The process includes discussions on third-party software provider support and software keys to ensure compatibility.
What support is provided during the upgrade?
Comprehensive support is offered throughout the process, including planning, execution, and post-upgrade verification.
Providing IBM i Customers with Solutions & Expertise Since 1979.
Source Data Products offers reliable, cost-effective solutions for IBM i, AS400, and iSeries systems. With over four decades of experience, we deliver expert cloud hosting, upgrades, and disaster recovery.