“Working with Source Data on our OS400 was hassle-free – really easy. We got a seamless migration and smooth go live.”
Background
United Credit Service, Inc. (UCS) is an Elkhorn, Wisconsin-based accounts receivable management and debt collection agency founded in 1950. One of the key industries UCS serves is healthcare.
In particular, getting insurance companies to pay on submitted claims can be a very tedious and time consuming task. UCS can effectively maximize insurance claim collections by using experienced, knowledgeable Insurance Claims Collection Specialists coupled with UCS’s customizable insurance collection process.
UCS’s IT consultant is Tom Cox. Tom managed the 9406-270 with 19 users supporting Receivables Management Expert; an application specialized for the collection industry and developed by Quantrax Software of Bethesda Maryland.
Offsite OS400 Version Upgrade Was Hassle-Free – Our Migration Was Really Easy
“Working with Source Data on our OS400 was hassle-free – really easy. I sent Source Data’s Mark a backup tape from our system. In a couple of days he had our applications migrated to V7R1 on a server at the Source Data tech center. I just had to make some minor tweaks to our software. The process was seamless.
“When I was ready to receive our new POWER i, Mark shipped us our 8202-E4C preloaded with our software on V7R1. He also sent us a tape drive to attach to our old system so we could migrate our data to our new 8202-E4C on compatible media.
“We planned the migration for a Saturday when the office was closed so as to not impact our users. The day before Mark sent me a checklist of the steps I needed to take in order to get our data migrated to the new system. The transition was easy. Everything went off without a hitch.
Mark Breisacher, Excellent Technician, Even Helps With IBM Calls To Fix An IBM Problem
“Mark was excellent to work with,” Tom raves. “Anytime I had a question I would call him up and he would have the answer to my question. In fact, he even called IBM once for me because I was trying to get one of the web servers to work on our new 8202-E4C. We could not get to the OS400 web browser interface.
“Mark called IBM and was told that it was the anti-virus software running on our POWER i that was causing the problem. Then with Mark’s help we got a hold of another IBM engineer using the problem number Mark had gotten.
“It turned out the hitch was a bunch of permission settings on IBM OS400 IFS folders that needed to be changed in order to get the interface to work again.
“Now we are able to manage the servers through the web interface again.
Definite Recommendation of Source Data Products
“I would definitely recommend Source Data for a new IBM POWER i server. We we got a seamless migration and smooth go live. I cannot think of anything Source Data could have done different or better.